Follow these steps to install and activate your Ryoko eSIM.
Before you start
Make sure:
You have a stable internet connection (Wi-Fi recommended)
Your device supports eSIM (check supported devices list)
Your device is carrier unlocked
For iPhone (iOS)
Open the Camera app
Point it at the eSIM QR code
A notification like “Cellular Plan Detected” should appear
Tap it and follow the installation steps
Alternatively:
Step 1: Open Settings
Go to Settings
Tap Mobile Data or Cellular
Step 2: Add eSIM
Tap Add eSIM or Add Cellular Plan
Select Use QR Code
Step 3: Scan your QR code
Use your camera to scan the QR code you received to your email
Follow the on-screen instructions
Step 4: Complete setup
Label your eSIM (e.g. “Travel”)
Select it for mobile data
Enable Data Roaming for the eSIM (you won’t be charged extra when using our eSIM)
Step 5: Activate
Your eSIM will activate based on your plan type
For Android
Open the Camera
Point it at the QR code
Tap the pop-up notification/link
Follow the prompts to install the eSIM
Alternatively:
Step 1: Open Settings
Go to Settings
Tap Network & Internet or Connections
Step 2: Add eSIM
Tap SIMs, SIM Manager, or Mobile Network
Select Add eSIM or Add Mobile Plan
Choose Scan QR Code
Step 3: Scan your QR code
Use your camera to scan the QR code you received to your email
Follow the on-screen instructions
Step 4: Complete setup
Set the eSIM as preferred for mobile data
Enable Data Roaming (you won’t be charged extra when using our eSIM)
Step 5: Activate
Your eSIM will activate based on your plan type
If installation fails
Check your internet connection
Make sure the QR code hasn’t already been used
Restart your device and try again
If the issue continues, please contact our customer support team at support@getryoko.com or by clicking the chat icon on our website. We will be happy to assist you.