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Getting Started & User Guide

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Data Plans & Subscription

Top-ups, cancellations, change plans, update payments, track usage, pause service, and review costs

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Compatibility, WiFi details, APN, SIM options, setup problems, updates, LED indicators, and troubleshooting steps.

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Educational Articles

Ryoko gives you fast, reliable data almost anywhere - but your plan is still a limited resource. A bit of “data awareness” helps you enjoy your trip without worrying about suddenly running out.


Streaming and video calls are usually the biggest data eaters. Watching a movie in HD can use several gigabytes, while standard definition uses much less. If you’re on the go, switching streaming apps (YouTube, Netflix, etc.) to a lower quality is an easy win. The same goes for social media: turning off auto‑play for videos and stories can save a surprising amount of data over a week.


Background apps also quietly consume data when you are not looking. It’s a good idea to:

  • Disable automatic app updates over mobile data.
  • Turn off cloud backups while traveling.
  • Restrict background data for heavy apps like maps, cloud storage, or social platforms.


Ryoko helps by letting you keep an eye on usage - check your remaining data in self‑service and on the device screen regularly. With a quick weekly check‑in and a few small habits, you stay in control of your data instead of being surprised by a “plan almost used” notification.

Travel often means hopping between airport Wi‑Fi, hotel networks, and café hotspots. They feel convenient, but they can also open doors for snooping or simple mistakes that expose your data.


Ryoko makes this much safer by creating your own private, password‑protected Wi‑Fi network. Instead of sharing a huge public network with strangers, you and your family connect to your Ryoko only. That instantly reduces the risk of someone on the same network trying to intercept your traffic or set up fake login pages.


A few simple rules make a big difference:

  • Always use Ryoko instead of public Wi‑Fi for banking, shopping, and logging into important accounts.
  • Keep your phone and laptop updated, so security patches are installed.
  • Use strong, unique passwords and enable two‑factor authentication for key accounts (email, banking, social media).


Ryoko’s built‑in protections - like blocking many malicious sites and risky ads - add another layer of safety on top of these habits. Think of it as your personal, portable “safe network bubble” that travels with you from hotel to train to café.

If Ryoko ever feels slower than you expect, small tweaks to how and where you use it can quickly improve performance.


Signal is key. Mobile data works best when the device has a clear “view” to nearby towers. Try placing Ryoko:

  • Near a window rather than deep inside a building.
  • Away from thick walls, metal surfaces, or inside bags and drawers.
  • Upright and on a table instead of on the floor.


The number of connected devices also matters. Ryoko can handle up to 10 devices, but if everyone is streaming video or downloading large files at once, each device gets a smaller share of the speed. When you need the best performance - like an important call or work meeting - pause heavy downloads or streaming on other devices for a while.


If things feel “stuck,” a quick restart often helps: turn Ryoko off, wait 10-15 seconds, then turn it back on. Doing the same with your phone or laptop can clear temporary network or Wi‑Fi glitches. With these simple habits, you’ll usually get the best speed your local network can provide.

Fair Use Policies can sound scary, but they’re mostly about keeping the network fair for everyone, not about catching small mistakes.


Our data plans are built for normal personal use: browsing, social media, maps, messaging, some streaming, and remote work. Problems start when usage looks more like running an office network or a data center - 24/7 HD streaming on many devices, constant big downloads, or heavy file sharing around the clock.


When a few users consume huge amounts of bandwidth, it can slow things down for everyone else on the same network. A Fair Use Policy allows the provider to gently step in, usually by temporarily slowing extremely heavy users or contacting them about switching to a more suitable plan. For a typical traveler or remote worker, it’s rarely an issue.


As a rule of thumb, if you’re using Ryoko like you’d use your personal phone data - rather than as a replacement for a full home or office line - you’re well within fair use. If you ever notice your speed reduced unexpectedly, checking your usage in self‑service and pausing very heavy activities is a good first step.

A tiny bit of preparation before you travel can turn Ryoko into your trip’s MVP.


Before you leave:

  • Fully charge your Ryoko and pack the USB‑C cable and charger somewhere easy to reach (not at the bottom of a suitcase).
  • Log in to self‑service and check your current plan, remaining data, and the coverage list for your destinations.
  • Consider buying an extra top‑up so you start with a comfortable buffer - especially if you’ll be navigating, using ride‑shares, or taking lots of video calls.
  • Write down or screenshot your Wi‑Fi name and password in case you need to connect a new device quickly.


On the trip:

  • When you arrive, turn Ryoko on and wait for the 4G icon to turn green before relying on it for navigation or ride apps (it may take up to 20 minutes).
  • Place it somewhere central (like a table or the pocket of a backpack) so all your devices can connect easily.
  • Use it for sensitive tasks instead of public Wi‑Fi, and check your data every few days so there are no surprises.


With this small routine, Ryoko becomes your always‑ready travel companion - handling connectivity quietly in the background so you can focus on the trip, not the signal.

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