Getting Started & User Guide
Setup steps, Wi-Fi password changes, new user, device overview, and first-time troubleshooting
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Setup steps, Wi-Fi password changes, new user, device overview, and first-time troubleshooting
Delivery status, tracking updates, invoices, address changes, order numbers, and missing confirmations.
Defective items, return steps, refund timelines, warranty coverage, and device replacement options.
Self-service login, password changes, update information, invoices, and order or subscription history.
Top-ups, cancellations, change plans, update payments, track usage, pause service, and review costs
Ryoko gives you fast, reliable data almost anywhere - but your plan is still a limited resource. A bit of “data awareness” helps you enjoy your trip without worrying about suddenly running out.
Streaming and video calls are usually the biggest data eaters. Watching a movie in HD can use several gigabytes, while standard definition uses much less. If you’re on the go, switching streaming apps (YouTube, Netflix, etc.) to a lower quality is an easy win. The same goes for social media: turning off auto‑play for videos and stories can save a surprising amount of data over a week.
Background apps also quietly consume data when you are not looking. It’s a good idea to:
Ryoko helps by letting you keep an eye on usage - check your remaining data in self‑service and on the device screen regularly. With a quick weekly check‑in and a few small habits, you stay in control of your data instead of being surprised by a “plan almost used” notification.
Travel often means hopping between airport Wi‑Fi, hotel networks, and café hotspots. They feel convenient, but they can also open doors for snooping or simple mistakes that expose your data.
Ryoko makes this much safer by creating your own private, password‑protected Wi‑Fi network. Instead of sharing a huge public network with strangers, you and your family connect to your Ryoko only. That instantly reduces the risk of someone on the same network trying to intercept your traffic or set up fake login pages.
A few simple rules make a big difference:
Ryoko’s built‑in protections - like blocking many malicious sites and risky ads - add another layer of safety on top of these habits. Think of it as your personal, portable “safe network bubble” that travels with you from hotel to train to café.
If Ryoko ever feels slower than you expect, small tweaks to how and where you use it can quickly improve performance.
Signal is key. Mobile data works best when the device has a clear “view” to nearby towers. Try placing Ryoko:
The number of connected devices also matters. Ryoko can handle up to 10 devices, but if everyone is streaming video or downloading large files at once, each device gets a smaller share of the speed. When you need the best performance - like an important call or work meeting - pause heavy downloads or streaming on other devices for a while.
If things feel “stuck,” a quick restart often helps: turn Ryoko off, wait 10-15 seconds, then turn it back on. Doing the same with your phone or laptop can clear temporary network or Wi‑Fi glitches. With these simple habits, you’ll usually get the best speed your local network can provide.
Fair Use Policies can sound scary, but they’re mostly about keeping the network fair for everyone, not about catching small mistakes.
Our data plans are built for normal personal use: browsing, social media, maps, messaging, some streaming, and remote work. Problems start when usage looks more like running an office network or a data center - 24/7 HD streaming on many devices, constant big downloads, or heavy file sharing around the clock.
When a few users consume huge amounts of bandwidth, it can slow things down for everyone else on the same network. A Fair Use Policy allows the provider to gently step in, usually by temporarily slowing extremely heavy users or contacting them about switching to a more suitable plan. For a typical traveler or remote worker, it’s rarely an issue.
As a rule of thumb, if you’re using Ryoko like you’d use your personal phone data - rather than as a replacement for a full home or office line - you’re well within fair use. If you ever notice your speed reduced unexpectedly, checking your usage in self‑service and pausing very heavy activities is a good first step.
A tiny bit of preparation before you travel can turn Ryoko into your trip’s MVP.
Before you leave:
On the trip:
With this small routine, Ryoko becomes your always‑ready travel companion - handling connectivity quietly in the background so you can focus on the trip, not the signal.
Don’t worry — we’re happy to help. You can send us your question through our contact form, or simply click the message icon in the bottom-right corner to chat with our support team.
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