Can't Access Certain Apps/Websites
If you have read and have not found a solution in our knowledge base, kindly submit a ticket.
Since the Ryoko Pro’s Viaota SIM assigns a European IP address, some local sites may not work. Fortunately, you can fix this quickly..
Here are the steps on how to bypass the IP address to access your local websites:
Step 1 — Turn ON your Ryoko Pro pocket WiFi
Press and hold the Power button until the device lights up.
Wait for it to finish booting (usually less than 1 minute).
Ensure the device has:
A data plan/ data
Good signal bars
Charged battery
Step 2 — Find the Ryoko Pro WiFi network name (SSID)
On the screen of the Ryoko Pro, look for:
WiFi Name (SSID)
WiFi Password
Note: The standard password for the Ryoko Pro/ Ryoko device is 12345678.
Step 3 — Connect your phone/laptop to the Ryoko Pro
On the device you want to use:
On a phone/tablet
Open Wi-Fi settings
Select your Ryoko Pro’s WiFi name
Enter the WiFi password
On a laptop
Click the WiFi icon
Select the Ryoko network
Enter the password
Note: If you see the message on your Ryoko Pro’s screen “waiting for network” please wait for at least 15mins for it connect to the nearest 4G LTE towers in your area.
Step 4 — Install a VPN app on your device
Since Ryoko Pro cannot run a VPN itself, install a VPN on the device using the WiFi.
Popular secure VPNs:
NordVPN
ExpressVPN
ProtonVPN
Surfshark
To install:
iPhone/iPad: open the App Store → search your VPN → Install
Android: open Google Play Store → Install
Windows/Mac: download from the VPN provider’s official website
Step 5 — Open the VPN app and sign in
Launch the VPN app
Log in with the account you created
Allow any permissions the app asks for (e.g., VPN configuration)
Step 6 — Choose a VPN server
Inside the VPN app:
Select a country or server location where the website or service you need is available
Or simply use Quick Connect for automatic selection
Step 7 — Connect to the VPN
Tap Connect (or similar).
Once connected:
Your device’s IP address changes
Traffic becomes encrypted
You can access content available in that server’s region
You are now using a VPN while connected to the Ryoko Pro pocket WiFi.
Step 8 — Try accessing your website/app
Open your browser or app.
It should now load using the VPN’s connection.
If it doesn’t work:
Switch to a different server
Clear browser cache
Restart the VPN app
Step 9 — Disconnect when finished
When you're done:
Open the VPN app
Tap Disconnect
Your device will return to normal Ryoko Pro internet without the VPN.