My activation QR code isn't scanning — what do I do?

Try these quick fixes:


  • Clean your phone's camera lens with a soft cloth—dust can prevent scanning
  • Increase brightness: Make sure your screen brightness is high so the QR code is clear
  • Try the Activation Link instead: If QR scanning fails, click the Activation Link in your email—it's faster anyway
  • Check your email again: Make sure you're scanning the correct QR code from your Ryoko email (not a screenshot that's too dark)
  • Restart your phone: Sometimes a restart fixes camera issues
  • Use a different app: Try a QR scanner app from your app store if your phone's built-in camera won't work
  • If nothing works, click your Activation Link instead—it's the faster activation method and accomplishes the same thing.