If you see an error while installing your eSIM, here are the most common causes.
“Unable to add eSIM”
Possible causes:
eSIM already used
Device not supported (check supported devices list)
Poor internet connection
“Cellular plan cannot be added”
Try:
Restarting your device
Checking for OS updates
Re-scanning QR code or using the Activation Link
“Activation failed”
Try:
Switching Wi-Fi networks
Waiting a few minutes and retrying
General fix steps
Restart device
Reconnect to Wi-Fi
Retry installation
If the issue continues, please contact our customer support team at support@getryoko.com or by clicking the chat icon on our website. We will be happy to assist you.