If your Ryoko eSIM is installed but you have no internet, try the following steps.
1. Check if your eSIM is enabled
iPhone
Settings → Cellular → eSIM → Turn ON
Android
Settings → SIM Manager → Enable eSIM
2. Turn on Data Roaming
This is the most common cause.
Go to your eSIM settings
Enable Data Roaming (you won’t be charged extra when using our eSIM)
3. Select correct network
Turn on "Automatic network selection”
Our eSIM scans the available networks and automatically selects the best one supported.
4. Check APN settings
For iPhone (iOS)
On most iPhones, APN settings are set automatically. However, if needed:
Go to Settings
Tap Mobile Data or Cellular
Select your eSIM plan
Tap Mobile Data Network (if available)
Check the APN field and ensure it is set to truphone.com
⚠️ If “Mobile Data Network” is not visible, your APN is managed automatically and no changes are needed.
For Android
Steps may vary slightly depending on your device:
Go to Settings
Tap Network & Internet or Connections
Select Mobile Networks
Tap your eSIM / Access Point Names (APN)
Select the correct APN or tap Add
Ensure it is set to truphone.com
Save and select the new APN
5. Restart your device
Restarting helps refresh network connections.
6. Check your data balance
- You may have used all available data
- Top up or purchase a new plan if needed