We understand that mistakes can happen when placing an order - that’s perfectly okay! Sometimes the wrong address is entered, quantities may be off, or duplicate orders happen. Whatever the issue, we’re here to help.
While we strive for lightning-fast order processing and shipping, which means changes can be tricky once your order is underway, don’t worry. Contact our fantastic customer support team as soon as possible at support@getryoko.com. They’ll do their best to help resolve your issue quickly and smoothly.
If the order has already been shipped and there’s a mistake, you can still return the unopened package within 30 days of receipt.
How to Prevent Ordering Errors
- Double-check your shipping address and contact information before submitting your order.
- Review quantities carefully to make sure they match your needs.
- Avoid placing multiple orders unintentionally by confirming before final checkout.
What Happens After You Contact Support?
- Reach out as soon as possible at support@getryoko.com. The sooner we hear from you, the better chance we have time to make changes before your order ships.
- If your order is still in processing, we’ll try to update it or cancel it based on your request.
- Once your order ships, no worries - you can return unopened packages within 30 days of receipt. Our support team will guide you through the return process.
Our goal is to make things right smoothly and quickly, so don’t hesitate to get in touch with any concerns.