Ordering your Ryoko device and accessories should be smooth, but sometimes issues can arise. Here are some of the most common ordering problems and how to solve them:

1. Incorrect Shipping Address

Double-check your shipping details before submitting your order to avoid delays or misdelivery. If you notice an error immediately after ordering, contact customer support as soon as possible to update the address. Unfortunately, once the order has shipped, address changes may not be possible.

2. Duplicate Orders

Accidentally placing multiple orders can happen. If you realize this quickly, reach out to our support team to cancel extra orders before they process and ship. If the orders have already shipped, you may return unopened packages within 30 days.

3. Ordering Wrong Quantities or Items

If you order more or fewer items than intended, customer service may be able to help adjust your order in the brief window before shipment. After dispatch, unwanted items can be returned, provided they remain unopened.

4. Payment Issues

Problems with payment processing may delay order confirmation. Verify your payment details and consult your bank if necessary. Contact support if your order hasn’t been confirmed after payment.

5. Delayed Shipping or Tracking Updates

Shipping delays can occur due to carrier issues or customs. If tracking is unavailable or delayed, please allow a few business days and then contact support for assistance.

If you face any of these issues or others, don’t hesitate to contact our customer service team at support@getryoko.com. We’re committed to resolving your ordering problems quickly and ensuring you receive your Ryoko products hassle-free.