How to initiate a warranty claim
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- Collect your details
Have your full name, order number, email address, and a short description of the issue ready. Photos or a short video of the problem are very helpful.
- Contact our support team
Reach out via our contact form or support email and choose “Warranty and Repair” as the subject. Include your details and any attachments.
- Follow the instructions you receive
Our team will confirm if your case is covered and let you know whether you need to return the device, where to send it, and what the next steps (repair or replacement) will be.
If you’re unsure whether your issue qualifies, just contact support - they’ll review everything and explain your options.
