What happens if I receive a defective item?

If you have read and have not found a solution in our knowledge base, kindly submit a ticket.

Hey! If you happen to receive a defective product, don't worry; we've got you covered! Just drop an email to our friendly customer support team at [email protected] with as much detail about the issue as possible. We'll gladly replace it with a brand new one if it falls under warranty conditions. By the way, if the product you bought is no longer in production, we'll swap it with a newer model of no lesser value!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

SMART & SIMPLE

One-touch access to the internet in over 137 countries around the world.

SECURE

No need to hunt unsecure public WiFi.

USEFUL

Stay on top of your business everywhere you go.

LONG-LASTING

Stay powered-on all day with up to 8 hours of WiFi battery life.

SHAREABLE

Connect up to 10 devices at the same time. Keep your friends online too!

FAST SPEEDS

Superfast and secure 4G LTE internet connection.