If your Ryoko product arrives defective, don’t worry - we’re here to help and will sort it out as smoothly as possible.
- Contact our support team
- Send an email to: support@getryoko.com
- Include:
- Your full name
- Order number
- A clear description of the issue
- Photos or a short video showing the defect (this helps speed things up)
- Warranty check and next steps
- Our team will review your case and confirm whether the issue is covered under the warranty.
- If it qualifies, you’ll receive a replacement free of charge. If the exact product you purchased is no longer available, you’ll receive a newer model of equal or greater value under the same warranty conditions.
- Returning the defective item
- In some cases, you may be asked to return the defective product to a designated return address before the replacement is sent. Instructions will be provided by the support team.
If you believe your item is defective, reach out as soon as possible so we can get you back online with a fully working device.