If your Ryoko package seems delayed or you’re worried it might be lost, follow these steps to sort it out as smoothly as possible.

1. Check Your Tracking Information

• Go to the tracking page and enter your order number, tracking code, or the email address you used for the purchase.
• Review the latest tracking updates and the estimated delivery window. Shipments can be slowed down by customs checks, local carriers, weather, or holidays, even when everything is working correctly.

2. Allow a Short Grace Period

• If the tracking shows “In transit” or similar statuses and you’re still within the estimated delivery timeframe (or just a few days over), your package is usually still on its way.
• Many delays resolve themselves within a couple of extra business days.

3. If Tracking Shows “Delivered” but You Don’t Have the Package

• Double-check your mailbox, building reception, parcel lockers, and with household members or neighbors.
• Look for any delivery notice left by the courier (door tag, email, SMS).
• If you still can’t locate it, contact our customer support team with your order number and tracking code so we can investigate with the carrier.

4. If There Are No Updates for Several Days

• If tracking hasn’t updated for several business days beyond the expected delivery window, contact our support team.
• Share your order number, tracking code, and current delivery address so we can check the status with our logistics partners and advise next steps.

5. If the Package Is Confirmed Lost or Returned

• If the carrier confirms the parcel is lost, or it is returned to us (for example, due to an incorrect address or repeated failed delivery attempts), our team will guide you through your options, which may include reshipment or a refund in line with our shipping and return policies.

Whenever you suspect your package is delayed or lost, reaching out to customer support with your order number, tracking code, and email address helps resolve the situation faster.