1. Does Ryoko work in my country?

Ryoko offers global internet access in over 150 countries and automatically connects to the closest, strongest local network tower wherever you are. To check if your destination is supported, please see our updated country list: https://getryoko.com/viaota/coverage.

2. How many devices can connect at once?

You can connect up to 10 devices at the same time. Ryoko works with smartphones, laptops, tablets, and more - perfect for sharing with family or friends.

3. Where is the SIM card?

For your convenience, the prepaid SIM card is already inserted into your device, so setup is quick and smooth. No need to install it yourself unless otherwise indicated in your package.

4. How can I buy more data or top-up?

You can easily manage your data by logging in to the self-service portal: my.viaota.com. Here you can view your usage, purchase additional data, and manage your plan.

5. What kind of internet speed can I expect?

Ryoko offers fast 4G LTE connectivity with speeds up to 150Mb/s, depending on local network conditions.

6. How long does the battery last?

You’ll enjoy up to 8 hours of use on a single charge - great for travel, work, or weekends away.

7. Can I use Ryoko with any SIM card?

Ryoko works best with the included SIM/data plan, which unlocks advanced features like ad-blocking and real-time usage tracking. You can use another SIM card, but these extra features may not be available.

8. Is there a mobile app to manage my device?

No special app is needed - manage your Ryoko directly from the self-service portal and see important info right on your Ryoko’s screen.

9. What if I need support?

Our customer support team is ready to help. Reach out through our contact page or support portal if you have any issues or questions about your Ryoko.

10. Can I return my Ryoko if I change my mind?

Absolutely! As long as the package is unopened, you can return your device within 30 days from purchase. Please see our return policy for full details.