How to replace a lost or forgotten device
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If your device has been lost, stolen, or forgotten somewhere and you can’t get it back, don’t worry - there are still a few simple steps you can take.
- Decide what to do with your subscription
- If you no longer plan to use the service, it’s best to cancel your subscription so future charges stop.
- If you already bought (or plan to buy) a new device, your existing data plan can be transferred to that new device. Just contact our customer support team and share your order details so they can assist with the transfer.
- Keep your account secure
- Log in to your self-service account and update your password to make sure your data stays protected, especially if the old device might be in someone else’s hands.
- Get a replacement device
- When you’re ready, you can purchase a new device from our website. After that, our team can help link your active subscription to your new device, or you can start a new plan if needed.
If you’re unsure whether you should cancel, transfer, or start fresh, reach out to customer support—they’ll help you choose the best option for your situation.
