Can I change my delivery address?
If you have read and have not found a solution in our knowledge base, kindly submit a ticket.
We know how important it is for your order to arrive at the correct location. If you spot a mistake or need to update your delivery details, we offer a simple solution - but timing is key.
- Before your order ships:
You can easily change your delivery address by reaching out to our customer service team. Use the “Contact Form” button above and select “Address change” as your subject. Our friendly team will promptly assist you in updating your information before your package leaves our warehouse.
- After your order ships:
Once your order has been dispatched, unfortunately we are unable to change the delivery address due to shipping and carrier restrictions. In these cases, there is nothing further we can do to update your address, so it’s always best to double-check your information before completing your purchase.
If you have questions or need help at any stage, our support staff is always ready to assist you.