I have completed the order but did not receive my order confirmation

Waiting for your order confirmation can be concerning, but don’t worry - we’re here to help you get things sorted quickly.


Here’s what you can do:

  • First, double-check that your email address was entered correctly when placing your order. Typos can happen!
  • Next, check your spam or junk email folders - sometimes confirmation emails end up there unexpectedly.
  • If you’ve already checked your address and spam folder and still haven’t received a confirmation, please reach out via our contact form. Select “I have not received an order confirmation” as the subject. Our team will investigate immediately and ensure your order is processed correctly.


Don’t hesitate to contact us if you need help. Our support team is dedicated to making sure you get all the information you need about your order. Thank you for shopping with us - we’ll make sure your order confirmation gets to you as soon as possible.