Troubleshooting connection issues
If you have read and have not found a solution in our knowledge base, kindly submit a ticket.
If your Ryoko is on but you can’t get online, try these quick checks:
Restart your Ryoko
Turn the device off, wait a few seconds, then turn it back on.
This simple step fixes many connection glitches.
Check signal strength
Make sure the “4G” icon is green.
Look at the signal bars on the screen.
If they’re low or missing, move closer to a window or another spot with better reception.
Check your data plan
Press the Menu/Plan Info button or log in to Self‑Service to confirm you still have data available.
Make sure you’re connected to Ryoko Wi‑Fi
On your phone or laptop, open Wi‑Fi settings and confirm you’re connected to the “Ryoko” network, using the correct password shown on the device screen.
If you’ve tried these steps and still can’t connect, reach out to the support team and share your device screen photo or error message so they can help you faster.
