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Knowledge base
Ryoko FAQ
Getting Started & User Guide
How do I connect my Ryoko Muama?
How do I connect my Ryoko Pro?
How do I change my WI-FI password?
View all 7
Order Management
I want to modify / cancel my order
Ordering Errors
I need clarification about my invoice
View all 5
Order Tracking & Delivery
Where is my order?
I have completed the order but did not receive my order confirmation
Can I change my delivery address?
View all 9
Returns & Warranty
What happens if I receive a defective item?
How can I return my package?
Return Policy
View all 9
View all 9 folders
Ryoko eSIM FAQ
Getting Started
What is Ryoko eSIM and how does it work?
Which devices support Ryoko eSIM?
Do I need to unlock my phone to use Ryoko eSIM?
View all 6
Purchase & Activation
How to buy an eSIM plan
When does my Ryoko eSIM plan start?
How do I receive my Ryoko eSIM?
View all 7
Usage & Features
How to turn eSIM on/off
How to switch between eSIM and primary SIM
Will I get calls and SMS with my eSIM?
View all 7
Coverage & Plans
Which countries are covered?
Network speed and coverage explained
Can I use one Ryoko eSIM in multiple countries?
View all 7 folders